If you’re reading this then you have most likely ordered a rental for your event.

Here are a couple of reminders to make sure everything goes smooth:

CANCELLATION POLICY:

Deposits are non-refundable and guarantee your rentals for the day of your event. Rescheduling options are only available due to inclement weather (and COVID-19), and sufficient notice must be given – at least 1 week for tents and 24 hours for inflatables.

REMAINING BALANCE:

If you only paid the deposit for your rentals, the remaining balance is due no later than 2 days prior to your event. This helps us ensure that there are no delays in delivery.

DROP OFF:

We typically arrive 1 to 4 hours before the time listed on the contract to make sure every delivery is made on time. For this matter please have someone home to ensure that it can be delivered smoothly. Depending on how busy we get there are certain circumstances that we will need to drop off the day before, which does not affect your rental time at all. If you live in a gated community this is something that needs to be communicated with us at the time of booking for the gate code!!

PICKUPS:

If you are picking up equipment we’ll reach out to you the week of your event to schedule a time.

INFLATABLES:

Our inflatables are sometimes wet when they are delivered due to the frequency of rain in Florida. In such cases we may deliver earlier than your event start time to give the inflatable time to dry.

WATERSLIDES:

If by chance we can’t pick up same day water must be shut off before turning off, and pool must be drained while deflation is in progress to avoid flooding the slide. Fees will apply if waterslide is flooded.

GRASS:

Please be sure to have your grass cut no later than the day before we set up.

TABLES & CHAIRS:

If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per table or chair.

SPACE:

Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected.

ANIMAL FECES:

We have the right to deny set up if yard is filled with animal feces, so please make sure yard is clean and clear of any animal feces.

POWER:

You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.

STAKES:

We drive stakes into the ground to secure most equipment. If you are booking for a park or have a hard surface where we can use stakes we must know this under the surface option while making your quote.

SPRINKLERS:

We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.

CONCESSIONS:

Must be returned clean.

PARKS/FOREST PRESERVES:

If your event is at a park/forest preserve, you are responsible for ensuring that you have spoken to parks and rec in advance. We are a pre-approved vendor for psl parks. Make sure you select park/hard surface on quote form or fees may apply.

GENERATORS:

We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.

LEAVING EQUIPMENT:

Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.

If you have any questions please call or text us at 561-412-9112. Otherwise, we’ll see you soon!